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Amato Food Products

Amato Products Ltd is a family run foodservice company based in Manchester City Centre. Amato Products Ltd not only supplies specialist Mediterranean and oriental products, but they also cater for all ingredients required for the catering industry.
Case Study

The Problem

Before SwiftCloud, Amato Foods found themselves in need of a new B2B eCommerce platform. The current ordering process could sometimes be error strewn, “The volume of orders was taking a lot of time, also there was a lot of room for errors on both sides, for example we could make an input error sometimes resulting in us having to do second deliveries.”

There were also issues over the accuracy of the orders, “sometimes customers were not specific in what they were ordering, in some instances not specifying if they wanted large or small. For example, they they could
order Mozzarella and not say if it was block, grated, balls, diced etc. This sort of thing could relate to many of our other products, we would then have to spend a lot of time either trying to contact them or looking
through past orders.”

SwiftCloud is saving us a lot of time as we no longer have to manually input orders
We have noticed a big improvement on errors and accuracy of products ordered

The Solution

Through introducing SwiftCloud to their business, Amato Food were giving themselves an ordering system which would reduce errors and increase accuracy within the orders. This would mean that there would be no need for second deliveries and time wasted chasing up ambiguous orders.

SwiftCloud has changed the game for Amato Food, “SwiftCloud is saving us a lot of time as we no longer have to manually input orders, they come straight into our system, all we need to do is print it out. We have noticed a big improvement on errors and accuracy of products ordered.” Feedback from their customers has also been great with customers being “very happy” with SwiftCloud. Amato Food have also seen an increase in customers buying new products, citing that “customers are finding products they didn’t know we sold”.

Seamless ERP integration
Fast repeat ordering for customers
Custom branded platform
PDF into sheets with product listings
Complex ordering supported
Detailed customer database
Tech support guidance
Shopping list building
Customers are finding products they didn’t know we sold
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