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Roxor Group

Roxor are a renowned bathroom manufacturer and distributor, with a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 35 years.
Case Study

The Problem

Prior to SwiftCloud the biggest challenge Roxor faced was that their contact centre was extremely busy.  This was not just as result of customers placing orders but also as a result of things such as stock checks, price enquiries and requests for technical information. This meant that a chunk of their staff was preoccupied dealing with customers when their resources could be of better use elsewhere in the business.

Customers can now obtain product information for themselves with convenient data sheet downloads without the need to call out customer service or technical departments
Improved the speed and efficiency of order processing as orders come direct into our system with the need for any intervention

The Solution

SwiftCloud was the perfect fit for Roxor, as not only did it give them a streamlined ordering platform but it also combatted the issues which had led to their busy contact centre. It gave their customers a chance to view stock availability information and technical information which could be found in PDF’s. “Customers can now obtain product information for themselves with convenient data sheet downloads without the need to call out customer service or technical departments.”

Through introducing SwiftCloud, Roxor completely enhanced their B2B sales process. It has “Improved the speed and efficiency of order processing as orders come direct into our system with the need for any intervention.” As well as improving speed and efficiency, SwiftCloud has also given Roxor customers an additional method of ordering. This is especially important for customers who wish to place orders out of hours with SwiftCloud offering 24/7 ordering, something which wasn’t offered prior.

Seamless ERP integration
Fast repeat ordering for customers
Custom branded platform
PDF into sheets with product listings
Complex ordering supported
Detailed customer database
Tech support guidance
Shopping list building
For customers that choose to place their orders via the app – their overall business levels have increased with us year on year
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